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Terms and Conditions Last Updated: 2025-02-06 11:12:03

TERMS OF USE

1. ACCEPTANCE OF TERMS

Welcome to Sindhu Fresh and Frozen Mart  ("Company," “we,” “us,” or “our”). By accessing or using our website, https://www.sindhufnf.com.np, along with any associated mobile applications or other related platforms (collectively referred to as the “Site”), you agree to comply with these Terms of Use. These terms form a binding agreement between you and our Company.

If you disagree with these terms, you must immediately stop using the Site. These Terms apply to all visitors, users, and others who access the Site.

We may revise these Terms from time to time at our discretion. When updates are made, we will revise the "Last Updated" date and notify users when necessary. By continuing to use the Site after such updates, you confirm your acceptance of the revised terms.

 

2. COPYRIGHTS AND INTELLECTUAL PROPERTY

The content on this Site, including but not limited to text, graphics, images, software, designs, and trademarks (collectively referred to as “Content”), is the exclusive property of Sindhu Fresh and Frozen Mart or licensed to us. The Content is protected under copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, and revocable license to access and use the Site solely for personal and non-commercial purposes. You may not copy, modify, distribute, or exploit any part of the Site or its Content without our prior written permission.

 

3. USER RESPONSIBILITIES

By using this Site, you confirm and agree to the following:

  1. The information you provide during registration or any transaction will be accurate, up-to-date, and complete.
  2. You will promptly update your details if there are any changes.
  3. You have the legal capacity to accept and adhere to these Terms of Use.
  4. You will not use the Site for any illegal, unauthorized, or harmful activities.
  5. Your actions will comply with all applicable local and international laws.

Failure to comply with these responsibilities may result in the suspension or termination of your account and access to the Site.

 

4. ACCOUNT REGISTRATION

Certain features on our Site may require you to register for an account. You are solely responsible for maintaining the confidentiality of your login details and for all activities conducted under your account. If we detect inappropriate or objectionable activity, we reserve the right to revoke or update your account credentials.

 

5. PRODUCTS AND SERVICES

We make every effort to present accurate information about our products and services. However, variations in appearance, color, or other product specifications may occur due to differences in device displays or updates to product features. All products and services are subject to availability and may be modified, replaced, or discontinued without prior notice.

 

6. PAYMENT AND ORDERS

We currently accept the following payment methods:

  • Cash on Pickup or Delivery
  • eSewa
  • FonePay
  • Debit/Credit Card (Coming Soon)

All prices are listed in Nepalese Rupees (NPR) and may include applicable taxes or delivery charges. You agree to provide accurate and valid payment details for all transactions and to promptly update any changes in your account or payment information.

We reserve the right to cancel, limit, or reject any order at our discretion, including but not limited to cases involving bulk purchases, duplicate accounts, or incomplete payment information.

 

7. SALES POLICY

All purchases made through our Site are considered final. We do not offer refunds or returns except in cases where legal obligations require otherwise.

8. RESTRICTED ACTIVITIES

At Sindhu Fresh and Frozen Mart, we prioritize maintaining a safe and respectful environment for all users. To ensure this, you must use the Site solely for purposes that align with its intended functionality. Any misuse or unauthorized activity is strictly prohibited.

As a user of the Site, you agree not to:

  1. Collect data or content from the Site, whether directly or indirectly, for creating a compilation, directory, or database without obtaining prior written permission.
  2. Engage in deceptive practices to gain unauthorized access to sensitive information, including account passwords or private user details.
  3. Tamper with or bypass the Site’s security measures, including features restricting content usage or copying.
  4. Disparage or negatively impact the reputation of the Site, its users, or its operators.
  5. Use any information from the Site to harm, harass, or exploit others.
  6. Falsify reports or misuse customer support services in any manner.
  7. Use the Site in a way that breaches applicable laws, regulations, or industry standards.
  8. Link to or frame the Site’s content without explicit authorization.
  9. Upload or distribute harmful materials such as viruses, malware, or disruptive software that affects the functionality or usability of the Site.
  10. Deploy automated systems (e.g., bots, scripts) or tools for unauthorized data extraction, commenting, or other activities.
  11. Impersonate another individual or misrepresent your identity in interactions on the Site.
  12. Introduce spyware, cookies, or similar passive data collection tools without user consent.
  13. Overload or disrupt the Site’s infrastructure or its connected services.
  14. Intimidate, harass, or threaten employees or agents providing support or services.
  15. Attempt to bypass security measures restricting access to specific sections or features of the Site.
  16. Reverse-engineer, decompile, or replicate the Site’s software without permission.
  17. Use the Site’s content or resources for unauthorized commercial ventures or competitive activities.

Engaging in prohibited activities will result in immediate action, including but not limited to suspension or termination of your account.

9. USER-CREATED CONTENT

The Site may allow users to create, submit, or share content such as reviews, comments, or other materials (“User Contributions”). Such content is subject to these Terms of Use and the guidelines of our Privacy Policy.

By submitting User Contributions, you agree to the following:

  1. Your content does not infringe on the intellectual property, privacy, or proprietary rights of others.
  2. You have the rights, permissions, and licenses required to share your contributions on the Site.
  3. Your submissions are not false, misleading, or harmful.
  4. Your content adheres to all relevant laws and regulations.
  5. Contributions are free from offensive, obscene, or otherwise objectionable material.

We respect your ownership of your contributions. However, by submitting them to the Site, you grant us a non-exclusive, royalty-free license to display, distribute, and promote your content as necessary for the Site’s operation and growth.

 

10. CONTRIBUTION RIGHTS

By offering suggestions, feedback, or any other form of input to the Site, you consent to our use of such material for any purpose without obligation or compensation to you.

We maintain the right to moderate or remove user-submitted content that violates these terms. As the creator, you bear full responsibility for your contributions and their consequences.

 

11. THIRD-PARTY INTEGRATIONS

Our Site may allow you to link your account with third-party platforms or social media accounts (“Linked Accounts”). By doing so, you authorize us to access and utilize information from these accounts as permitted by the respective platforms and our Privacy Policy.

Key points to note:

  1. The terms of your relationship with third-party platforms are independent of Sindhu Fresh and Frozen Mart
  2. If a Linked Account is terminated or restricted, related content on our Site may no longer be accessible.
  3. You can disconnect Linked Accounts at any time by updating your settings or contacting us.

We are not responsible for monitoring or verifying the accuracy of data or content shared through Linked Accounts. By linking such accounts, you assume full responsibility for their integration and any associated content.

12. FEEDBACK AND SUBMISSIONS

By submitting any suggestions, feedback, comments, or other materials related to the Site or our products and services ("Submissions"), you acknowledge that such Submissions are non-confidential and automatically become our exclusive property. We own all intellectual property rights to these Submissions and are entitled to use or distribute them for any lawful purpose, commercial or otherwise, without compensating or acknowledging you.

You confirm that the Submissions are your original work or that you have the necessary rights to share them with us. You refrain from any moral rights to these Submissions and agree not to hold us liable for any claims of infringement or misuse of such content.

 

13. THIRD-PARTY LINKS AND RESOURCES

Our Site may contain links to external websites or include content originating from third parties, such as articles, media, or software ("Third-Party Resources"). These Third-Party Resources are not reviewed, monitored, or verified by us for accuracy or appropriateness. We are not responsible for their content, policies, or functionality.

Engaging with any Third-Party Resources is at your own risk. Once you leave our Site to access such content, these Terms no longer apply, and you are subject to the terms of the respective third-party website. Sindhu Fresh and Frozen Mart, disclaims liability for any issues arising from your interactions or transactions with third-party websites.

 

14. WEBSITE MANAGEMENT

To ensure the Site's integrity and functionality, we reserve the right to:

  1. Monitor the Site for compliance with these Terms.
  2. Take legal action against individuals violating the law or our policies.
  3. Restrict, block, or remove any user-submitted content that we deem inappropriate or burdensome to our systems.
  4. Disable accounts or content that we believe violates our Terms or applicable laws.
  5. Manage the Site in ways necessary to protect our interests and maintain smooth operations.

 

15. PRIVACY POLICY

Protecting your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and store your data. By using our Site, you consent to the transfer and processing of your data in Nepal, irrespective of where you access the Site.

 

16. DURATION AND TERMINATION

These Terms remain in effect while you use the Site. We reserve the right to suspend or terminate your access to the Site without notice if you breach these Terms or applicable laws. Account suspensions or terminations are at our discretion and may include the deletion of your account and any associated content.

Creating a new account after termination is prohibited unless explicitly permitted by us. We may also pursue further legal remedies in case of severe violations.

 

17. CHANGES AND INTERRUPTIONS

We reserve the right to update, modify, or discontinue portions of the Site or its services without notice. While we strive for continuous availability, we cannot guarantee uninterrupted access due to potential maintenance, technical issues, or unforeseen circumstances.

Sindhu Fresh and Frozen Mart, is not liable for losses resulting from service interruptions or changes to the Site.

 

18. GOVERNING LAW

These Terms are governed by the laws of Nepal. Any disputes will fall under the exclusive jurisdiction of the courts in Nepal.

 

19. DISPUTE RESOLUTION

You agree to resolve all disputes concerning these Terms in the courts of Nepal. However, Sindhu Fresh and Frozen Mart, retains the right to pursue claims in your local jurisdiction.

 

20. CORRECTIONS

We strive for accuracy on our Site, but errors or omissions may occur. We reserve the right to correct such inaccuracies, including those relating to product descriptions, pricing, or availability, without prior notice.

21. DISCLAIMER

The services and content provided on this site are offered "as is" and "as available," with no guarantees or warranties of any kind. By using the site, you acknowledge and accept that any use is at your own risk. To the fullest extent permitted by law, Sindhu Fresh and Frozen Mart. specifically disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee the accuracy, reliability, or completeness of any information presented on the site, nor do we assume responsibility for the content or availability of any external websites linked to or referenced on the site. Our disclaimers include, but are not limited to, the following:

  1. Errors and Inaccuracies: We are not responsible for any mistakes or inaccuracies in the content or information shared on the site.
  2. Injury or Damage: Any personal injury or damage to property that may result from accessing or using the site is solely your responsibility.
  3. Data Security: We cannot guarantee the security of your personal or financial data, and are not liable for any unauthorized access to our systems or any data breaches.
  4. Service Interruptions: We are not liable for any interruptions or disruptions to the services or the site’s accessibility.
  5. Malicious Software: We are not responsible for any viruses, malware, or other harmful software that may be introduced through the site by third parties.
  6. Content Liability: We are not liable for any errors, omissions, or losses resulting from your use of the content provided through the site.

We do not endorse or assume any responsibility for products, services, or third-party websites that are advertised or linked on the site. Additionally, we are not responsible for any transactions or interactions you engage in with third-party providers. We encourage you to make informed decisions and exercise caution when engaging with external entities.

22. LIMITATION OF LIABILITY

To the fullest extent allowed by applicable law, we, including our team members, partners, and affiliates, will not be liable for any loss, damage, or expense that may arise from your use of the Site. This includes, but is not limited to, indirect, special, incidental, or consequential damages such as loss of profits, data, or any other form of loss. Even if we have been notified of the potential for such damages, our liability will be capped at the lesser of the total amount you paid us for your most recent transaction or a reasonable amount we determine at our discretion.

23. INDEMNIFICATION

By using our Site, you agree to defend, indemnify, and hold harmless Sindhu Fresh and Frozen Mart, including our partners, subsidiaries, employees, and agents, from any legal action, claim, or demand made by any third party due to:

  1. Your use or misuse of the Site;
  2. Any breach of these Terms of Use;
  3. Violations of any third-party rights, including intellectual property rights;
  4. Harmful actions directed at other users of the Site.

We reserve the right to take over the defense of any claim for which you are required to indemnify us. You agree to cooperate fully at your own cost to assist in our defense. We will strive to notify you promptly if we become aware of any claims subject to this indemnification.

 

24. USER DATA

We will retain necessary data that you provide to manage and improve the Site. While we perform routine backups to protect your data, you remain responsible for any data you submit. We are not liable for any loss or corruption of your data, and by using the Site, you waive any right to pursue us for such losses.

 

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By accessing the Site, emailing us, or completing online forms, you consent to receiving electronic communications from Sindhu Fresh and Frozen Mart. All agreements, notifications, and other communications we send you digitally—whether through email or on the Site—will fulfill any legal requirement for written communication. You agree to the use of electronic signatures and records for contracts, transactions, and notices.

You waive any legal requirement for original signatures or paper records in connection with your use of the Site, to the extent allowed by applicable law.

 

26. MISCELLANEOUS

These Terms of Use, together with any other policies or guidelines we publish, form the entire agreement between you and Sindhu Fresh and Frozen Mart, If any provision is found to be unenforceable or invalid, it will be removed without affecting the remainder of the Terms. Our failure to enforce any provision does not waive our right to enforce it in the future. We may assign our rights and responsibilities to any third party at any time, without prior notice.

We are not liable for delays or failure to perform due to circumstances beyond our control. These Terms do not create any partnership, joint venture, or employment relationship between you and us.

 

27. CONTACT US

If you have questions, complaints, or require further information, we are here to help! Please reach out to us via the following methods:

  • Email: info@sindhufnf.com.np
  • Contact Form: https://www.sindhufnf.com.np/contact
  • Phone: 977-9767481999

We value your feedback and are dedicated to assisting you with any inquiries you may have.

 

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